Privacy Policy

Last updated: July 31, 2026

This Privacy Policy describes how orbigate collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. We understand that your trust is important, and we take every measure to safeguard your information when you visit our website and interact with our services.

Who We Are

We are a native hedgerow planting service provider based in Tipperary, Ireland. We offer expert guidance on planting native whitethorn and hazel hedgerows for rural gardens and properties. When you contact us or use our services, you provide information that helps us understand your needs and deliver personalized recommendations for your land.

Information We Collect

We collect information in several ways to provide and improve our services:

Contact Information: When you reach out via email, phone, or contact form, we collect your name, email address, phone number, and the details of your enquiry.
Site Usage Data: We collect information about how you interact with our website, including pages visited, time spent, and browsing patterns, using cookies and similar technologies.
Technical Information: We automatically collect your IP address, browser type, device information, and referring URLs to understand how our site performs.
Communication Records: If you correspond with us, we retain copies of our communications for service quality and record-keeping purposes.

Legal Basis for Processing

We process your personal data based on the following lawful grounds:

Consent: When you voluntarily provide information through our contact forms or subscribe to communications.
Legitimate Interest: We use your data to improve our website, understand customer needs, and provide better service recommendations.
Contractual Necessity: If you engage our services, we process data necessary to fulfil your request and provide our hedgerow planting plans.
Legal Obligation: We may process data as required by Irish and EU law, including tax and regulatory requirements.

How We Use Your Information

We use the information we collect to deliver and improve our services. Your contact details help us respond to enquiries, provide personalized hedgerow planting recommendations, and send relevant information about our services. We use site usage data to understand which parts of our website are most valuable to visitors and to identify areas for improvement. Technical data helps us maintain website security, troubleshoot issues, and optimize performance for different devices and browsers.

We will never sell, rent, or share your personal information with third parties without your explicit consent, except as required by law or to provide the services you request.

Data Retention

We retain your personal data for specific periods depending on the type of information:

Contact Form Enquiries: Retained for up to 24 months after your last interaction with us, allowing us to follow up on recommendations and maintain service records.
Email Communications: Stored for up to 24 months for correspondence tracking and service quality purposes.
Website Analytics and Cookies: Retained for up to 13 months, after which they are automatically deleted.
Server Logs: Maintained for up to 12 months for security and performance monitoring.
Service Records: If you engage our planting services, we retain project details for up to 3 years for warranty and follow-up purposes.

After the retention period expires, we securely delete or anonymize your data. If you request deletion at any time, we will comply within 30 days, subject to legal obligations.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and gather insights about website usage. Cookies are small text files stored on your device that remember your preferences and activity. We use essential cookies for website functionality, analytical cookies to understand visitor behaviour, and preference cookies to remember your settings. You can control cookie settings through your browser, though disabling some cookies may affect website functionality.

Your Rights

Under Irish and EU data protection law, you have the following rights regarding your personal information:

Right of Access: You can request a copy of all personal data we hold about you.
Right to Correction: You can ask us to correct inaccurate or incomplete information.
Right to Erasure: You can request deletion of your data, subject to legal requirements.
Right to Restrict Processing: You can limit how we use your information in certain circumstances.
Right to Data Portability: You can request your data in a portable format to move to another service.
Right to Object: You can object to certain types of processing, particularly marketing communications.

To exercise any of these rights, contact us using the details below. We will respond to your request within 30 days.

Data Protection Authority

If you have concerns about how we handle your personal data or believe we have violated your privacy rights, you have the right to lodge a complaint with the Data Protection Commission (DPC), which is the independent authority responsible for data protection in Ireland. You can contact the DPC at their office or visit their website for more information about your rights and how to file a complaint.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses secure connections, encrypted data storage, and access controls to safeguard your information. However, no system is completely secure, and we cannot guarantee absolute security of data transmitted over the internet.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page. Your continued use of our website following any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: [email protected]

Phone: +353 21 487 3562

Address: Merchant's Quay, Cork, T12 RZ02, Ireland